NEMO-Q is proud to release its newest version of online appointment software named Ventus. Our online appointment software will allow customers to go online and book an appointment for individual employees, a block of time designated by senior staff, service queue, specific date/time, location etc. Once an appointment has been made, that time and date is now reserved and the customer is sent a confirmation email outlining the time, date and location of their appointment.
The appointment software will generate a minimum of two notifications for the customer. The first notification is sent to the customer as a confirmation that will detail appointment date, time, location, and specific senior personnel if necessary. The second notification will be sent to the customer as a reminder. This notification is usually sent one hour prior to the scheduled appointment but is at the discretion of the customer. Moreover, if an appointment is cancelled or rescheduled a confirmation notification is sent back to the customer confirming the new appointment date or appointment cancellation.
Ventus software will seamlessly blend appointment customers with your walk-in traffic. The customers will input their appointment confirmation code into the touchscreen kiosk. Their appointment status has been verified, and the customers will be called at the time of their scheduled appointment.
NEMO-Q offers the ability for customers to enter your queue via the Web. Customers would simply go to your website and click on the applicable link for the location they plan to visit. Through a series of visual prompts, your customers will even see the current projected wait time for the desired service at your location based on current and up to date wait times in your office. Then, they simply enter their mobile phone number and are entered into the queue. At this point, customers can bypass the Information Desk and proceed straight to a self-serve kiosk, check in, then simply wait in the lobby for their selected time.
Customers are assigned an appointment time so they are not actually waiting in line. Customers are then sent via test message the approximate time of when their number will be called. Our system will then send the customer reminders as needed. These messages are programmable and can be combined with a number of interactive capabilities such as: "S" for status reminder "M" for more time "C" to cancel "H" for help.
Wait Anywhere software will seamlessly blend customers with your walk-in traffic. The customers will input their confirmation code into the touchscreen kiosk. Their status has now been verified, and they will be called at the time that they have selected.