The NEMO-Q Virtual Queuing system is designed to allow customers to check in and secure a place in line through a variety of means. Our system will allow customers to get in line by simply walking in and checking in at a kiosk or with a receptionist or greeter. Once customers’ needs have been assessed, they will be placed in a virtual queue and issued a ticket. With flexibility in mind, the virtual queuing system can also be equipped with more advanced technology that allows customers to get in line from a remote location via immediate web entry, online appointment, phone call, or SMS text message. Not only does this technology free up your lobby, but it also frees customers from the burden of standing in line and allows them to be productive while waiting for services at your office!

While many customer's prefer a standard paper ticket, others prefer a more personal touch. Queuing by name allows you to go paperless while helping your customer's feel more like a person and less like another number in a line.

A NEMO-Q system can allow your customers to be seated comfortably while simultaneously freeing up your lobby. Your customers are free from the burden of standing in line, allowing them to be productive while waiting for services at your office.

NEMO-Q offers multiple visual and audible notifications, both general and personalized. We have advanced digital signage capabilities allowing you to get great information across to your customer's while improving their experience.

The customer’s specific need is placed in an electronic queue where it will interface with the virtual dashboard located on the Customer Service Representative’s (CSR) computer. The attendant will then use the real-time Web-Based Dashboard to call forward, transfer and otherwise manage your customer’s experience. Customers that require multiple transactions can be seamlessly transferred to other queues. Before transferring the customer, the employee is able to communicate with whomever they are transferring the customer to with “ticket text”. Ticket text will only be seen by the employee and is not available to the customer. Employees can transfer customers to specific employees, a particular workstation or to a different queue. More importantly, the NEMO-Q system is now tracking a new wait/service time for the new category in addition to the category previously served.

NEMO-Q software reports statistics in the form of: yearly, monthly, weekly, daily and hourly formats, peak and non-peak hours. These categories can be broken down by average, longest and shortest wait time and session time by site, person, function, or workstation. All reporting criteria can be broken down to individual branch data or County wide date from all locations. We can provide “canned” reports or let you create your own using our NEMO-Q Report Builder. Our system allows access to locally stored data – or can access a central database. This is useful if the server is ever down and then data can be retrieved locally.

NEMO-Q software is capable of producing over 100 customizable historical data reports. These reports can be queried by employee, workstation, specific date, time or location. All reports can be saved then run on a daily, weekly, monthly, or quarterly basis. Further, the reports can be displayed in graph or grid format or printed and exported into Excel or Crystal Reports.