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In the wake of the global coronavirus pandemic and likely into the future as the way the world does business shifts as a response, staying safe will be a major concern for customers, employees and business leaders alike. After all,...

Could long wait times be increasing abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the...