Erik Berg

NEMO-Q Touchscreen Guidance & Resources – Novel Coronavirus (COVID-19)
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NEMO-Q Touchscreen Guidance & Resources - Novel Coronavirus (COVID-19) The most practical advice is for people to make sure they are thoroughly washing and cleaning their hands several times a day, thus reducing the risks of transmission of any infection....
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The Art of Waiting: Frictionless NEMO-Q Updates Are Coming To Improve Queuing Efficiencies
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All system software eventually needs an upgrade. And, with NEMO-Q ready to serve up software enhancements for its legacy systems, Erik Berg, Sales Director at NEMO-Q, dropped by to let host Daniel Litwin in on what’s changing with this new...
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Analyzing the Lobby Experience and How To Make It Better
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Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the more crucial for keeping customers content and loyal. Much like first impressions, the lobby experience...
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Why Queuing is Critical in Healthcare
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In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that...
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How Smart Queue Systems Help College Campuses Run Smoother Pt. 2
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College and universities are unique, occupying worlds unto themselves. As a function of higher education institutions’ idiosyncrasies, even their queueing patterns have unique traffic patterns that call for specific solutions. However, with appropriate attention to factors like smart queueing and...
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The Importance of Queuing Solutions in Government Offices
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Our approach of satisfying the customer’s “when they want, how they want and where they want” mentality extends beyond the confines of the private sector – government, particularly in government offices, can benefit from queuing systems and queuing software. An...
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How Smart Queue Systems Help College Campuses Run Smoother
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Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby...
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Improving Patient Experiences with Queuing Solutions from NEMO-Q
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Enhanced patient experiences are driving today’s healthcare market. As patients become more involved in their healthcare decisions, they’re shifting toward a model where they’re perceived as consumers. And as the patient experience continues to evolve as a competitive differentiator, healthcare...
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Removing the Wait from Waiting in Line
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Waiting in line seems to be an unavoidable experience. On this episode of MarketScale’s Building Management Podcast, Michael Bruner, National Sales Director for NEMO-Q, sat down with host Sean Heath and they discussed the philosophy and technology behind removing the...
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Queuing Systems in Retail: Reduce Abandonment and Increase Customer Satisfaction
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Could long wait times be increasing abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the...
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