Erik Berg

Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the more crucial for keeping customers content and loyal. Much like first impressions, the lobby experience...

In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that...

College and universities are unique, occupying worlds unto themselves. As a function of higher education institutions’ idiosyncrasies, even their queueing patterns have unique traffic patterns that call for specific solutions. However, with appropriate attention to factors like smart queueing and...

Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby...

Waiting in line seems to be an unavoidable experience. On this episode of MarketScale’s Building Management Podcast, Michael Bruner, National Sales Director for NEMO-Q, sat down with host Sean Heath and they discussed the philosophy and technology behind removing the...

No customer wants to wait in line; however, it's simply a part of life. One setting in which customers most often queue is a bank or credit union. A queue management system from NEMO-Q offers a better way for financial...