Erik Berg

Removing the Wait from Waiting in Line
||
Waiting in line seems to be an unavoidable experience. On this episode of MarketScale’s Building Management Podcast, Michael Bruner, National Sales Director for NEMO-Q, sat down with host Sean Heath and they discussed the philosophy and technology behind removing the...
continue reading
Queuing Systems in Retail: Reduce Abandonment and Increase Customer Satisfaction
||
Could long wait times be increasing abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the...
continue reading
Leverage a Queue Management System in Your Bank or Credit Union for More Efficient, Elevated Service
||
No customer wants to wait in line; however, it's simply a part of life. One setting in which customers most often queue is a bank or credit union. A queue management system from NEMO-Q offers a better way for financial...
continue reading
The Evolution of Queuing, and Modern Solutions for Age-Old Challenges
||
As a world of consumers, we understand the necessity of lines, but at the end of the day no one likes to wait. Companies, from retailers to DMVs to post offices, have long sought ways to more efficiently serve customers,...
continue reading
How to Survey Your Employees for Better Engagement
||
To check your pulse, you'd place two fingers on your wrist or neck and count the beats per minute. But checking the pulse of an entire company could be as simple as taking an eight-second survey. In this new episode...
continue reading
Make your Customers Feel Valued by Giving them Options for their Wait
||
We’ve all had the dehumanizing experience as a customer of being treated as a number and not a person. But consumers increasingly have choices when it comes to where they spend their money. You’re at risk of losing business if...
continue reading
Current Best Practices of Queuing & How It’s Trending
||
Make your Customers Feel Valued by Giving them Options for their Wait We’ve all had the dehumanizing experience as a customer of being treated as a number and not a person. But consumers increasingly have choices when it comes to...
continue reading
Enhance Employee Engagement with Pulse Surveys
||
Your company’s success and potential for growth are dependent on many factors, but none quite so measurably correctable as employee engagement. Engaged employees are productive, committed, and motivated—passionate about doing their jobs not only right, but well. Engaged employees are...
continue reading
NEMO-Q: The Science Behind Wait Time Perception
||
Today’s consumers are accustomed to instant gratification. This pleasure principle has put immense pressure on retailers and services in all industries to create a better experience for consumers. However, waiting in line for extended periods is antithetical to this goal....
continue reading