Erik Berg

How Smart Queue Systems Help College Campuses Run Smoother Pt. 2
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College and universities are unique, occupying worlds unto themselves. As a function of higher education institutions’ idiosyncrasies, even their queueing patterns have unique traffic patterns that call for specific solutions. However, with appropriate attention to factors like smart queueing and...
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The Importance of Queuing Solutions in Government Offices
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Our approach of satisfying the customer’s “when they want, how they want and where they want” mentality extends beyond the confines of the private sector – government, particularly in government offices, can benefit from queuing systems and queuing software. An...
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How Smart Queue Systems Help College Campuses Run Smoother
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Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby...
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Improving Patient Experiences with Queuing Solutions from NEMO-Q
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Enhanced patient experiences are driving today’s healthcare market. As patients become more involved in their healthcare decisions, they’re shifting toward a model where they’re perceived as consumers. And as the patient experience continues to evolve as a competitive differentiator, healthcare...
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Removing the Wait from Waiting in Line
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Waiting in line seems to be an unavoidable experience. On this episode of MarketScale’s Building Management Podcast, Michael Bruner, National Sales Director for NEMO-Q, sat down with host Sean Heath and they discussed the philosophy and technology behind removing the...
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Queuing Systems in Retail: Reduce Abandonment and Increase Customer Satisfaction
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Could long wait times be increasing abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the...
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Leverage a Queue Management System in Your Bank or Credit Union for More Efficient, Elevated Service
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No customer wants to wait in line; however, it's simply a part of life. One setting in which customers most often queue is a bank or credit union. A queue management system from NEMO-Q offers a better way for financial...
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The Evolution of Queuing, and Modern Solutions for Age-Old Challenges
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As a world of consumers, we understand the necessity of lines, but at the end of the day no one likes to wait. Companies, from retailers to DMVs to post offices, have long sought ways to more efficiently serve customers,...
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How to Survey Your Employees for Better Engagement
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To check your pulse, you'd place two fingers on your wrist or neck and count the beats per minute. But checking the pulse of an entire company could be as simple as taking an eight-second survey. In this new episode...
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Make your Customers Feel Valued by Giving them Options for their Wait
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We’ve all had the dehumanizing experience as a customer of being treated as a number and not a person. But consumers increasingly have choices when it comes to where they spend their money. You’re at risk of losing business if...
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