Erik Berg

Retail Queuing and Its Effect on Perceived Wait Times There might be nothing more frustrating than waiting. Lines can seem endless, and all you can think about is how much time this is costing you. While it’s something everyone has...

The Importance of Customer Feedback and How to Capture More of It Customer feedback can be essential for your business. It enables the voice of the customer to hold a place at the table. Understanding what they like, dislike, and...

  Erik Berg, VP of marketing at Nemo-Q, explained to Host Tyler Kern the benefits and ease of utilizing the 8-second survey. 8-second surveys gather data on the intended audience’s experience. It can be used to measure customer satisfaction of...

New and Improved Appointment Scheduling System: Streamline Processes and Deliver Customer Convenience Online appointment scheduling is no longer an added amenity—customers expect it. From healthcare visits to spa days to financial consultations, consumers long for easy and convenient appointment setting....

  Pet adoption soared during the pandemic. Nearly 20 percent of homes surveyed by the ASPCA adopted a pet. This increase in pet adoption leads to a domino effect that will increase wait times at the vet office and create a need...

How to Get Actionable Survey Results Everyone knows the feeling when businesses request you to complete surveys after you have paid — offering all sorts of incentives or discounts so that customers will be willing to go through the wordy...

Queuing in Vet Clinics Covid-19 resulted in the world having excess free time and room for extra responsibility. This led to an increase in the amount of pets being adopted and rescued all around the world by a large majority...

Does my Dispensary need a Queuing System? For medical marijuana dispensaries, this means that your business is flush with customers. However, sometimes this influx of business can lead to long lines and waits, making for unhappy customers. One way to...

  On this episode of The Art of Waiting, A NEMO-Q podcast, Host Tyler Kern talked with Michael Berg, CEO of NEMO-Q, about queuing technology and how it can be utilized in banks.Queuing technology is matching up different people waiting in...

  Customer surveys are important. They are needed to understand who your customers are, what they’re trying to do, and how well a company is helping them achieve those goals. But crafting them is important, and questions need to be...