Erik Berg

College and universities are unique, occupying worlds unto themselves. As a function of higher education institutions’ idiosyncrasies, even their queueing patterns have unique traffic patterns that call for specific solutions. However, with appropriate attention to factors like smart queueing and...

Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby...

Waiting in line seems to be an unavoidable experience. On this episode of MarketScale’s Building Management Podcast, Michael Bruner, National Sales Director for NEMO-Q, sat down with host Sean Heath and they discussed the philosophy and technology behind removing the...

No customer wants to wait in line; however, it's simply a part of life. One setting in which customers most often queue is a bank or credit union. A queue management system from NEMO-Q offers a better way for financial...

As a world of consumers, we understand the necessity of lines, but at the end of the day no one likes to wait. Companies, from retailers to DMVs to post offices, have long sought ways to more efficiently serve customers,...

To check your pulse, you'd place two fingers on your wrist or neck and count the beats per minute. But checking the pulse of an entire company could be as simple as taking an eight-second survey. In this new episode...

We’ve all had the dehumanizing experience as a customer of being treated as a number and not a person. But consumers increasingly have choices when it comes to where they spend their money. You’re at risk of losing business if...