Erik Berg

During an uncertain period like the one brought on by the recent spread of COVID-19, or coronavirus, it’s critical for essential businesses still operating throughout the pandemic’s course to take every precaution necessary to protect customers. Some are obvious –...

Limit Lobby Traffic – NEMO-Q Appointment Scheduling Considering recent events, it is more important than ever to limit the foot traffic in your lobby. Using an appointment scheduling tool can decrease the number of walk-ins and help you control the...

NEMO-Q Touchscreen Guidance & Resources - Novel Coronavirus (COVID-19) The most practical advice is for people to make sure they are thoroughly washing and cleaning their hands several times a day, thus reducing the risks of transmission of any infection....

Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the more crucial for keeping customers content and loyal. Much like first impressions, the lobby experience...

In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that...

College and universities are unique, occupying worlds unto themselves. As a function of higher education institutions’ idiosyncrasies, even their queueing patterns have unique traffic patterns that call for specific solutions. However, with appropriate attention to factors like smart queueing and...

Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby...