NEMO-Q Virtual QueuingHere's the long version..
The NEMO-Q Virtual Queuing system is designed to allow customers to check-in and secure a place in line through a variety of means. Our system will allow customers to get in line by simply walking in and checking in at a kiosk or with a receptionist or greeter. Once the customer's need has been assessed, they will be placed in a virtual queue and issued a ticket. With flexibility in mind, the virtual queuing system can also be equipped with more advanced technology that allows customers to get in line from a remote location via SMS text message, phone call, online appointment, or immediate web entry. Not only does this technology free up your lobby, but it also frees the customer from the burden of standing in line and allows them to be productive while waiting for services at your office!
Self-Service Ticket Printers and Features:
- Does not require staff assistance
- Welcome page with logo
- Multiple language functionality
- Opening menu with additional submenus
- Easily configurable touchscreen
- Customer data gathering program
- Floor, wall, and desk mount options available
Digital Signage Capabilites
NEMO-Q offers digital signage software that is capable of directing customers to specific workstations and service locations using LCD monitors and by an automatic announcement (voice). As numbers are called, LCD TV monitors will display the customer’s ticket number and the corresponding workstation. NEMO-Q’s digital signage software application is capable of providing public service announcements, educational material, RSS Feeds, power-point presentations, etc. The displays will show the last four customer numbers called and direct them to the correct workstation or examiner window.
Customer Service Representative Virtual Dashboard
Once the customer has been issued a ticket they can now be comfortably seated in a reception area rather than standing in line. The customer’s specific need is placed in an electronic queue where it will interface with the virtual dashboard located on the Customer Service Representative’s (CSR) computer. The attendant will then use the real-time Web-Based Dashboard to call forward, transfer and otherwise manage your customer’s experience.
Customers that require multiple transactions can be seamlessly transferred to other queues. Before transferring the customer, the employee is able to communicate with whomever they are transferring the customer to with "ticket text". Ticket text will only be seen by employee and is not available to the customer. Employees can transfer customers to specific employees, particular workstation or to a different queue. More importantly, the NEMO-Q system is now tracking a new wait/service time for the new category in addition to the category previously served.
Real Time Monitoring and Statistics
Though the primary function of the system is to improve workflow, maximize throughput and provide a better waiting environment for the customers, the system will also accurately gather various performance measures, including wait time, staff productivity, scheduling, traffic patterns, customer flow, and other valuable metrics. Click here to learn more about our real-time stats →